Technology

Technology is a basement of any Product

DevOps and a Product. Photo by "dedidam net" (https://www.flickr.com/photos/141843126@N07/)

What is DevOps During the work on a product you need a specialist responsible for an information technology as well as for configuration of servers and other infrastructures. Some time ago this person was called “system administrator”. Those guys used to work in a special room in the office, somewhere…

OTRS logo by OTRS.com

We use OTRS as our helpdesk system to allow our concierges to help our customers solve their problems. Specifics of our type of support pushes us to use processes and various integrations with many other systems, so OTRS is what we needed because of its functionality. This article is about…